At Swiss Lion, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.
You may return any product within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
To initiate a return, please follow these steps:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Some items are non-returnable, including:
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired item.
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.
If you have any questions regarding our Refund and Return Policy, please contact us at info@swisslion.ch.
